Terms of Service

These Terms of Service ("Terms") are a contract between you and OWeb ("OWeb," "we," "us") governing use of the OWeb website, application, and related services available at oweb.one (the "Service").

If you use the Service on behalf of an organization, you represent that you have authority to bind that organization, and "you" includes that organization. If you do not agree, do not use the Service.

Our Privacy Policy explains how we handle personal data and is incorporated by reference for informational purposes.

You must be at least 18 years old (or the age of majority in your jurisdiction) to create an OWeb account. The Service is intended for business and professional use. You are responsible for ensuring that your use complies with laws applicable to you and your industry.

• You must provide accurate account information and keep it up to date
• You are responsible for safeguarding credentials and for activity under your account
• Workspace admins control member invites, roles, integrations, and billing settings
• Notify us promptly at support@oweb.one if you suspect unauthorized access
• We may require verification steps or additional security controls for certain features

OWeb provides an AI workspace for operators — including chat, business memory, agent tools, integrations, automations, approvals, communications features, and related functionality. We may add, modify, or discontinue features as we improve the product.

Free and paid plans, feature availability, and credit metering are described on Pricing and in-product plan details. We do not guarantee that any particular integration, model, or communications capability will remain available indefinitely.

You agree not to:

• Use the Service for unlawful, harmful, fraudulent, or abusive purposes
• Attempt to bypass billing, credit metering, rate limits, approvals, or security controls
• Probe, scan, or attack the Service, or interfere with other customers' use
• Upload malware or content you do not have rights to use
• Misrepresent your identity, your organization, or the purpose of OAuth/API access requests
• Use messaging or calling features without required consent, or to spam, phish, or harass recipients
• Violate third-party terms applicable to connected apps (including Google API terms) or carrier messaging rules
• Reverse engineer the Service except where applicable law permits

We may investigate suspected violations and suspend or terminate access as described below.

"Customer Content" means content you or your workspace members submit to the Service — including prompts, files, memory, configurations, and data retrieved from connected apps under your authorization.

• You retain ownership of Customer Content
• You grant OWeb a limited, worldwide, non-exclusive license to host, process, transmit, display, and create derivative technical representations of Customer Content solely to provide and secure the Service
• You represent that you have all rights and consents needed to submit Customer Content and to instruct OWeb to process it (including personal data of others)
• You are responsible for backing up important Customer Content; we are not a substitute for your own records retention program

The Service uses artificial intelligence, including large language models and tool-using agents. Outputs may be inaccurate, incomplete, or inappropriate for your use case.

• You remain responsible for reviewing agent outputs and approvals before relying on them in production systems, customer communications, or legal/financial decisions
• You are responsible for tool actions agents take with credentials and permissions you grant
• Do not use the Service as the sole basis for decisions with significant legal, medical, or safety consequences without qualified human review
• Feature behavior may vary by model provider, prompt, connected tools, and workspace configuration

You may connect third-party services (for example Gmail, Google Calendar, Google Ads, Slack, CRM tools) through OAuth or other authorized methods. By connecting an integration, you authorize OWeb to access and use data from that service as needed to provide the features you enable, subject to our Privacy Policy.

• Third-party services remain governed by their own terms and privacy policies
• You are responsible for configuring scopes and permissions appropriately and for revoking access when no longer needed
• We are not responsible for outages, data loss, or policy changes by third-party providers
• Use of Google user data must comply with Google's API Services User Data Policy and Limited Use requirements as described in our Privacy Policy

OWeb may provide communications features that allow your organization to send and receive application-to-person (A2P) text messages and related voice services ("Messaging Features"), including support for US A2P 10DLC registration where applicable.

9.1 Program responsibility

If you use Messaging Features, you are the sender/program owner for messages sent on your behalf. You are responsible for:

• Identifying your business/brand accurately in registration and message content
• Obtaining and documenting required recipient consent before sending marketing or other consent-required messages
• Providing clear opt-in disclosures (message type, frequency, rates, HELP/STOP)
• Honoring opt-outs promptly and maintaining suppression lists
• Complying with TCPA, CTIA, carrier, and TCR/A2P 10DLC rules applicable to your campaigns
• Ensuring message content is lawful and consistent with the registered use case

9.2 Disclosures for recipients

9.3 Opt-out & help

Recipients may opt out by replying STOP (or other disclosed keywords). After opt-out, you must not continue sending program messages to that number except a required confirmation. Recipients may reply HELP or contact support@oweb.one for assistance with OWeb-powered programs.

9.4 Carriers & registration

Wireless carriers are not liable for delayed or undelivered messages. US local SMS may require approved A2P brand and campaign registration. We may block or limit Messaging Features until registration is complete or if we detect non-compliant traffic. Delivery is not guaranteed.

9.5 Fees

Messaging and voice usage may consume OWeb credits and/or incur pass-through carrier or provider costs as disclosed in-product or on Pricing. You are responsible for usage under your workspace.

• Paid plans, subscriptions, and credit top-ups are billed through Stripe
• Credits are consumed by model usage, tools, communications, and other metered features as described in-product
• Unused free daily credits do not accumulate beyond stated caps
• Fees are generally non-refundable except where required by law or expressly stated by us
• You authorize us (via Stripe) to charge your payment method for amounts due
• Taxes may apply; you are responsible for applicable taxes unless we collect them
• We may change prices with notice; continued use after the effective date constitutes acceptance unless you cancel
• Failure to pay may result in suspension or limitation of the Service

See Pricing for current plan details.

OWeb and its licensors own the Service, including software, designs, trademarks, and documentation. These Terms do not grant you any rights to our trademarks or branding except as needed to use the Service.

Feedback you provide about the Service may be used by us without obligation to you. Customer Content remains yours as described above.

If you and OWeb exchange non-public business information under a separate NDA, that NDA controls. Otherwise, each party agrees to use reasonable care to protect the other party's non-public information obtained through the Service relationship and to use it only as needed to perform under these Terms, except for information that is public, independently developed, or rightfully received from another source.

The Service may interoperate with third-party products. We do not control and are not responsible for third-party services. Your use of them is at your own risk and subject to their terms. Links to third-party sites are provided for convenience only.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, OWEB DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

We do not warrant that the Service will be uninterrupted, error-free, or free of harmful components, or that Customer Content will be preserved without loss. AI outputs are not guaranteed to be accurate or fit for any purpose.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OWEB AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO OWEB FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY, OR (B) ONE HUNDRED U.S. DOLLARS (US $100).

Some jurisdictions do not allow certain limitations; in those cases, the above limitations apply to the fullest extent permitted.

You will defend, indemnify, and hold harmless OWeb and its affiliates, officers, and employees from and against claims, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your Customer Content; (b) your use of the Service in violation of these Terms or law; (c) your messaging/calling programs, including alleged lack of consent or TCPA/carrier violations; or (d) your use of third-party services in connection with OWeb.

You may stop using the Service at any time and may request account closure via support@oweb.one.

We may suspend or terminate access immediately if we reasonably believe you violated these Terms, created risk for other users or carriers, failed to pay fees, or if required by law. We may also discontinue the Service with reasonable notice where practicable.

Upon termination, your license to use the Service ends. Provisions that by their nature should survive (including ownership, disclaimers, limitations of liability, and indemnification) will survive.

We may update these Terms from time to time. We will revise the "Last updated" date and may provide additional notice for material changes. Continued use of the Service after changes become effective constitutes acceptance of the updated Terms, except where applicable law requires a different process.

• Governing law. These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict-of-law rules, unless mandatory local law provides otherwise
• Dispute venue. Courts located in Delaware will have exclusive jurisdiction over disputes, except where prohibited
• Entire agreement. These Terms and any order forms or enterprise agreements constitute the entire agreement regarding the Service and supersede conflicting prior agreements on the same subject
• Severability. If a provision is unenforceable, the remainder remains in effect
• Assignment. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets
• No waiver. Failure to enforce a provision is not a waiver
• Force majeure. Neither party is liable for delays caused by events beyond reasonable control

Legal questions: legal@oweb.one

Support: support@oweb.one

Privacy: Privacy Policy · privacy@oweb.one